
- Who's it for
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- Who's it for
- Why do it
- Who's it for
- Why do it
- …
- Who's it for
- Why do it
Careers | Job Description
Client specialist
Client specialist (user success and activation)
Brief
At kimbocorp, we’re on an exciting journey to transform from a family-owned, lifestyle-operated business into a digitally-driven powerhouse. We’re building innovative platforms to empower entrepreneurs and companies, and we need passionate, talented individuals to help us scale this vision. But we know the traditional work model doesn’t always fit every stage of business. That’s why we’re doing things differently. We’re offering performance-driven compensation that rewards you when the company grows—because we believe in sharing the success you help us achieve.
Your responsibilities
The Client Specialist ensures that every user — both advisor accounts and business accounts — fully understands what they can do on kimbocorp, completes onboarding smoothly, and takes meaningful actions that activate their account.
This role is the “guide” inside the platform, responsible for helping users progress step-by-step, overcoming blockers, and converting users into active, engaged participants, including but not limited to.
- Monitor onboarding funnels, identify friction zones, and eliminate drop-offs.
- Guide users through advisor account creation, business account creation, KYC/KYB, and campaign setup.
- Provide clear “why” explanations at each onboarding step to ensure users understand benefits.
- Push users to complete key activation actions, including:
- sharing their public campaign page
- issuing quotations
- appointing stakeholders
- formalising their business
- Write and trigger behavioural emails, reminders, nudges, and in-app notifications.
- Collect user feedback and report product/UI issues promptly.
- Track activation, retention, and usage metrics; suggest user-flow improvements.
- Work tightly with IT Manager to ensure smooth approvals and follow-ups.
Key KPIs
- Onboarding Completion: ≥ 70% completion rate for advisor/business account setup.
- Activation Rate: ≥ 40% of approved users complete at least one high-value action.
- Formalisation Conversion: ≥ 20% of approved business accounts proceed to formalisation.
- Time to Activation: First meaningful action within 48 hours of approval.
- User Satisfaction: CSAT ≥ 4.2/5 for onboarding and assistance interactions.
Hear from us
We are changing the way people build and own businesses
Today, the best companies are built by people living in the world's largest cities. We’re making it easier than ever for anyone to build a feasible commercial venture, wherever they live, with only meritocractic indivduals recommended by our recommendation engines. All without the upfront cost and admin of researching complex corporate laws, navigating compliance, worrying about filings, contracts and accounting.
In addition, more people worldwide can get contribute to these businesses without moving countries, as companies can progress faster by utilising such people, financial capabilities, secure corporate laws and effieicnt tax laws, that has advantaged many of the best businesses in the world's largest cities. We aim to make utilising such advanced econmic efficiencies attainable for people regardless of where they are by providing commercial tools and efficiencies that they may not have locally. Thus we are better, smarter, faster for anyone building any kind of business and still provide the freedom and mobility for users to move, live, and work anywhere without a worry.


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