Business Processes empower organizations to discover, identify, and document the processes that are used every day, but which may not be followed consistently or completely.
Mapping the roles staff need to fulfil, the steps required to complete tasks, and the risks and costs associated with these tasks gives a clear picture of what a company does and is essential to risk and compliance management.
Implementing business processes into an organization business profoundly promotes revenue generation through process improvement.
We help clients implement the businesses processes that identifies customer centricity and align that across the entire business value chain.
Which stage are you at?
1. Understanding Value
The foundation for any company must be its customers and understanding their needs, buying factors and behaviours. With this understanding a company can then build offerings and a complete business model which is optimised to deliver that value. In this stage we need to identify who are customers are, what value looks like to them, map our their customer journey (B2C), understand the value chain in their industry (B2B), then segment and decide where to focus.
With a solid understanding of your customer segments and your relevant competitors you are now set to create or improve your offering. In this stage we must first establish a 'landing zone' for innovation as well an innovation management process. This mandate for innovation and a defined decision making criteria sets a firm foundation to start being creative.
How good are your commercial teams at communicating value to potential customers? It doesn't really matter if your organisation is actually creating incredible value for customers if you can't effectively communicate this to your clients. In this stage we work with marketing and sales teams to understand the buyer journey, develop unique selling propositions, and decide the best way to set up commercial teams to most effectively reach customers and communicate value.
This stage is all about pricing and your revenue model. If you know the value you create for your customers, how much of that value should you try to keep for yourself? In this stage we start by quantifying the value that we create for our customers from our offerings, comparing our impact vs competitors, understanding their pricing, and finally deciding the the What and How of pricing. What price do we set and How do we capture that value through our revenue model.
Do you live up to your brand promise and deliver on the value proposition you sold to your customers? In this stage we need to ensure that your operations and delivery of value is aligned with what has been sold. Proof is in the pudding and this is the moment of truth to see if we are fulfilling our brand promise. While the customer must answer this, Sales is the relationship owner who needs to hold this conversation to assess if the final outcome is as expected, if we are falling short, or if we are in fact creating new value which we didn't foresee.
Facilitation of a physical bank account to be registered in Singapore under "Your company name" Pte Ltd
Unlimited number of signed agreements with investors, customers, suppliers etc., required in order to qualify for the physical bank account
And everything from kimbocorp exempt
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