First we will lodge a Small Claims Tribunal ("SCT"), which will show up on your dashboard. After lodgement, you will be called up to attend a mediation session. In a mediation session, a mediator, who may be a lawyer or a qualified individual, facilitates the mediation process by assisting the parties in:
- Identifying the issues in the dispute
- Looking at the available options
- Negotiating a settlement agreement
The terms of the settlement agreement are solely a result of the negotiations between the parties, and the mediator does not impose a decision on either of them.