a) A Buyers/Employers can request a refund of the funds held in the Deposit Account using the “Request Refund” action in the Project Board by specifying a reason for their request:
- the PMET must either approve or reject the Refund Request. Rejected Refund Requests are raised automatically to kimbocorp.com for Dispute assistance;
- if the PMET does not respond to a Refund Request within three (3) working days (a “non-actioned” Refund Request) then kimbocorp.com may release the funds automatically back to the Buyer subject to the following clause;
- poor quality: with the exception of per hour rate Custom Projects, the deliverables provided by the PMET do not meet the terms defined after at least two revisions have been provided by the PMET in response to detailed feedback from the Buyer; or
- the PMET lost a Dispute.
kimbocorp.com will process approved (or non-actioned) refund requests back to the Buyer's kimbocorp.com wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms of service, and that the purpose of the refund is not to avoid any of the parties' obligations under these terms of service. If kimbocorp.com reasonably believes that the parties have not complied with these terms of service or are seeking to avoid any such obligations kimbocorp.com shall not be obliged to make the refund.